At Abhiramam, we are committed to providing our customers with high-quality traditional attire that celebrates Kerala’s rich heritage. We understand that sometimes a purchase may not meet your expectations, and we strive to make the return and refund process as straightforward as possible.
We offer returns and exchanges on eligible items under the following conditions:
Timeframe: Returns or exchanges must be initiated within 7 days from the date of delivery.
Condition: Items must be unused, unwashed, and in original condition with all tags and packaging intact.
Proof of Purchase: A valid receipt or order confirmation must be provided.
Note: Due to the nature of our handcrafted products, we do not accept returns on items that have been altered or customized.
The following items are non-refundable:
Customized or Personalized Products: Any items that have been altered to meet specific customer requests.
Sale or Clearance Items: Products purchased during promotional sales or clearance events.
Hygiene-Related Products: Items such as innerwear or accessories that come into direct contact with the body.
To initiate a return or exchange:
Contact Us: Reach out to our customer support team at [Insert Email Address] with your order details and reason for return.
Approval: Upon approval, we will provide you with instructions on how to return the item.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
Please ensure that the returned item is securely packaged to prevent damage during transit.
Once we receive and inspect the returned item:
Approval: If the return is approved, a refund will be processed to your original method of payment within 7-10 business days.
Denial: If the item does not meet our return criteria, we will notify you, and the item will be returned to you at your expense.
Please note that shipping fees are non-refundable.
If you receive a damaged or defective item:
Report Immediately: Contact us within 48 hours of receiving the item.
Evidence: Provide clear photographs of the damage or defect.
Resolution: We will offer a replacement or full refund, including shipping costs.
For any questions or concerns regarding our return and refund policy, please contact us at:
Email: abhiramamsince93@gmail.com
Phone: +91 9037007048
Address: PRA-106, Thrissur
